Customer Service Representative – Full-Time
The role of the customer service representative is to assist customers and other HTS staff in planning, executing and finalizing sign projects according to deadlines and within budget. The Customer Service Representative, under general supervision, performs a variety of administrative and office support functions; interacts with vendors, customers, and company personnel on technical matters; and performs related duties as assigned. This position requires a multitasker who can process numerous incoming requests from multiple sources (i.e. phone, email, walk-in customer, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Service Representative performs, with a considerable degree of independent accountability, technical and administrative work to direct and manage sign sales from beginning to end; effectively communicates project expectations to production personnel; and proactively liaises with customers on an ongoing basis. Customer Service Representatives will; answer the phones, providing general and specialized information; assist customers with sign orders, making recommendations on materials, design, and methods of installation; draft and submit quotes and proposals; organize and maintain records, files and logs to support work processes in areas of assigned responsibility. Perform purchasing duties for designated materials, supplies and/or services; obtains and, when assigned, evaluates bids; recommends the award of bids, selecting appropriate vendors and suppliers; prepares purchase orders.
DESIRED MINIMUM QUALIFICATIONS
Knowledge of: Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation; basic knowledge of functions of public agencies, including the role of appointed boards and commissions; advanced uses of word processing, spreadsheet, database and other software to create documents, illustrations and materials. Graphic Design experience and graphic design software
Electrician – Full-Time
Hightech Signs is seeking a highly motivated, detail oriented, organized individual to work in its installation/service department. The ideal candidate has experience in construction, welding and electrical trades, able to operate hydraulic equipment and power tools. Electronics and computer experience is a definite plus. A CDL license will eventually be required. Professionalism and customer service skills are highly valued, and strong attention to detail is a must. Candidate will have to occasionally work at secured facilities so background checks and drug test will be mandatory. Candidate must not have had a reckless driving, DUI or other serious vehicle offense in the past 5 years. This is an exterior job and is performed at heights up to 150′. Electrical skills are a definite plus, especially in troubleshooting and repair. Master electricians are encouraged to apply. Position is Mon-Thursday 7-5:30. Three day weekends! Hightech Signs offers competitive pay, paid vacations, health insurance, dental insurance, life insurance, and a retirement program.